Privacy Policy -

Last Updated: June 05, 2026

1. Introduction

QuranJourney.net (“we,” “us,” “our,” or “the Academy”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quranjourney.net, register for our free trial, enroll in our online Quran courses, or otherwise interact with us.

We are an online Quran education academy providing one-on-one live classes in Nazara Quran, Hifz ul Quran, Dars e Quran, and Dars e Hadith to students worldwide, with a primary presence in Europe, North America, and beyond.

Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

A. Registration & Enrollment:

Full name (first name and last name)
Date of birth
Gender
Email address
Phone number (mobile and WhatsApp)
WhatsApp number (if different)
Physical address (street, city, state/province, postal code, country)
Emergency contact information
Parent/guardian information (for students under 18)

B. Course-Related Information:

Course interest or enrollment (Nazara Quran, Hifz ul Quran, Dars e Quran, Dars e Hadith)
Preferred language of instruction (English, Urdu, Arabic, Pashto, Punjabi)
Preferred class days and times
Learning goals and objectives
Current Quran recitation level
Previous Islamic education background

C. Payment Information:

Billing address
Payment method details (processed securely through third-party payment processors)
Transaction history
Invoice records

D. Communications:

Messages sent via contact forms
Email correspondence
WhatsApp/chat communications
Support tickets
Feedback and testimonials

E. Technical & Device Information:

Video/audio recordings of classes (for quality assurance and progress tracking, with consent)
Class attendance records
Progress reports and assessments
Assignment submissions

2.2 Information Automatically Collected

When you access our website, we may automatically collect certain information about your device and browsing activity:

A. Device Information:

IP address
Browser type and version
Operating system
Device identifiers
Hardware model
Mobile network information

B. Usage Data:

Pages viewed and time spent on pages
Clickstream data
Referral source
Exit pages
Date and time of access
Frequency and duration of visits

C. Cookies and Tracking Technologies:
We use cookies, web beacons, and similar technologies to enhance your browsing experience. See Section 8 for details.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

Payment processors (confirmation of payment status)
Social media platforms (if you interact with our social media accounts)
Referral partners
Publicly available sources

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery & Administration

To create and manage your student account
To schedule and conduct online classes
To assign qualified tutors based on your preferences and needs
To track attendance and learning progress
To provide certificates upon course completion
To send class reminders and schedule updates
To facilitate communication between students, parents, and tutors

3.2 Payment Processing

To process monthly subscription fees and payments
To generate invoices and receipts
To manage refunds and billing inquiries
To prevent fraud and unauthorized transactions

3.3 Communication

To respond to your inquiries and support requests
To send important administrative messages (policy changes, service updates)
To provide trial class confirmations and follow-ups
To send enrollment information and course details
To communicate about account status and renewal

To send newsletters and educational content (you may opt-out anytime)
To inform you about new courses, features, or promotions
To request feedback and testimonials
To conduct surveys and research

3.5 Website Improvement & Analytics

To analyze website usage and user behavior
To improve website functionality and user experience
To monitor site performance and security
To detect and prevent fraud or abuse

3.6 Legal Compliance

To comply with applicable laws and regulations
To respond to lawful requests from public authorities
To protect our rights, privacy, safety, or property
To enforce our Terms and Conditions

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal information under the following legal bases:

Marketing communications
Cookies (non-essential)
Recording of classes (where applicable)

4.2 Contractual Necessity

Processing necessary to fulfill our services to you (enrollment, class delivery, payment processing)
Creating and managing your account
Communicating about your courses

4.3 Legal Obligation

Compliance with tax and accounting laws
Record-keeping requirements
Response to legal requests

4.4 Legitimate Interests

Improving our services and website
Fraud prevention and security
Direct marketing (balanced with your rights)
Business administration and operations

You have the right to withdraw consent at any time by contacting us at info@quranjourney.net. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

We may share your information with third parties when you explicitly consent to such sharing.

5.2 Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf:

Payment Processors: Stripe, PayPal, Wise, or other payment gateways (to process transactions)
Video Conferencing Platforms: Zoom, Google Meet, Skype (to conduct live classes)
Email Service Providers: To send transactional and marketing emails
Cloud Storage Providers: Google Cloud, AWS (to store data securely)
Website Hosting Providers: To maintain and operate our website
Analytics Providers: Google Analytics (to analyze website usage)

These service providers are contractually obligated to protect your information and may only use it for the specific purposes we specify.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities:

Court orders, subpoenas, or legal processes
Government or regulatory investigations
To protect our rights, property, or safety
To prevent fraud or illegal activities

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5.5 With Tutors

Your assigned tutor will have access to necessary information to provide instruction, including:

Your name and contact information
Course enrollment details
Learning progress and assessments
Class schedule and history

All tutors are bound by confidentiality agreements and data protection obligations.

6. International Data Transfers

6.1 Where Your Data is Processed

QuranJourney.net is based in Pakistan. Your personal information may be collected, transferred to, and processed in Pakistan and other countries where our service providers operate.

6.2 Data Protection Safeguards

We understand that data protection laws in Pakistan may differ from those in your country. To ensure your information remains protected:

We implement industry-standard security measures (see Section 9)
We use encryption for data in transit and at rest
We limit access to authorized personnel only
We maintain contractual safeguards with service providers

6.3 Transfers from EEA/UK/Switzerland

For transfers from the European Economic Area, United Kingdom, or Switzerland to countries without adequacy decisions:

We rely on Standard Contractual Clauses (SCCs) approved by the European Commission
We implement supplementary technical and organizational measures
We ensure enforceable rights and effective legal remedies

If you have questions about international transfers, contact us at info@quranjourney.net.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

Information Type	Retention Period
Account Information	Duration of enrollment + 3 years
Payment Records	7 years (for tax/legal compliance)
Class Records & Progress	Duration of enrollment + 2 years
Communication Records	3 years from last contact
Website Analytics Data	26 months (Google Analytics default)
Marketing Preferences	Until you opt-out + 1 year

7.2 Deletion

After the retention period expires, we will securely delete or anonymize your information. If you request deletion (see Section 11), we will comply unless we have a legitimate legal basis to retain the data.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better experience by remembering your preferences and analyzing site usage.

8.2 Types of Cookies We Use

A. Essential Cookies (Always Active)

Necessary for website functionality
Enable secure login and navigation
Cannot be disabled
Example: Session cookies for logged-in users

B. Functional Cookies

Remember your preferences (language, region)
Enhance personalized features
May be set by us or third-party providers

C. Analytics Cookies

Help us understand how visitors interact with our website
Collect anonymous, aggregated data
Example: Google Analytics

D. Marketing Cookies

Track visitors across websites
Display relevant ads
Require your consent (EEA/UK users)

8.3 Third-Party Cookies

We may allow third parties (analytics providers, social media platforms) to set cookies on your device. These are governed by their respective privacy policies.

8.4 Managing Cookies

You can control cookies through your browser settings:

Most browsers allow you to refuse or delete cookies
Disabling cookies may affect website functionality
For more information, visit www.allaboutcookies.org

EEA/UK Users: You can manage cookie preferences through our cookie consent banner when you first visit our website.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

9.1 Security Measures

Technical Safeguards:

SSL/TLS encryption for data in transit
Encryption of sensitive data at rest
Secure payment processing (PCI-DSS compliant)
Regular security updates and patches
Firewall protection and intrusion detection
Multi-factor authentication for staff accounts
Regular security audits and vulnerability assessments

Organizational Safeguards:

Restricted access to personal information (need-to-know basis)
Staff training on data protection and confidentiality
Confidentiality agreements with employees and tutors
Physical security measures for servers and offices
Incident response and breach notification procedures

9.2 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly if a breach occurs that may affect your data.

9.3 Your Responsibilities

Keep your login credentials confidential
Use strong, unique passwords
Log out after each session
Notify us immediately of any unauthorized access

10. Children’s Privacy

10.1 Our Commitment

We take children’s privacy seriously. Our services are designed for students of all ages, including minors.

For students under 18 years of age:

A parent or legal guardian must register and provide consent
Parents are responsible for their child’s compliance with our Terms
Parents may request access to their child’s records at any time

10.3 Information We Collect from Children

We collect only the information necessary to provide educational services:

Child’s name, age, and contact information
Parent/guardian contact information
Learning progress and assessments
Class attendance and participation

10.4 Protection Measures

Tutors are trained in child safeguarding
Classes are conducted in a professional, age-appropriate manner
Parents may observe classes upon request
We do not knowingly collect information from children under 13 without verifiable parental consent

10.5 Parental Rights

Parents or guardians may:

Review their child’s personal information
Request correction or deletion
Withdraw consent for data processing
Opt-out of marketing communications

11. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

11.1 Right to Access

You have the right to request a copy of the personal information we hold about you.

11.2 Right to Rectification

You may request correction of inaccurate or incomplete information.

11.3 Right to Erasure (“Right to be Forgotten”)

You may request deletion of your personal information when:

It is no longer necessary for the purposes collected
You withdraw consent
You object to processing
Processing was unlawful

Exceptions: We may retain information when required by law or for legitimate business purposes (e.g., payment records).

11.4 Right to Restrict Processing

You may request that we limit how we use your information in certain circumstances.

11.5 Right to Data Portability

You may request your information in a structured, commonly used, machine-readable format and have it transferred to another provider.

11.6 Right to Object

You may object to:

Processing based on legitimate interests
Direct marketing (we will stop immediately)
Automated decision-making (we do not use this)

Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

11.8 Right to Lodge a Complaint

If you believe we have violated your privacy rights, you may file a complaint with your local data protection authority.

11.9 How to Exercise Your Rights

To exercise any of these rights, contact us:

📧 Email: info@quranjourney.net
📱 WhatsApp: +92 309 0901543 | +92 312 1948873
🌐 Website Contact Form: quranjourney.net/contact

Response Time: We will respond within 30 days of receiving your request. We may extend this period by up to 60 days for complex requests, with notice to you.

Verification: We may request additional information to verify your identity before fulfilling your request.

No Fee: Exercising your rights is free, except for manifestly unfounded or excessive requests, where we may charge a reasonable fee.

12. Do Not Track Signals

Some web browsers transmit “Do Not Track” (DNT) signals. Our website does not currently respond to DNT signals because no uniform standard has been established. We continue to monitor developments in DNT technology and standards.

13. Third-Party Websites and Links

Our website may contain links to third-party websites (social media, payment processors, educational resources). This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for their content or privacy practices.

14. Automated Decision-Making

We do not use automated decision-making, including profiling, that produces legal or similarly significant effects concerning you. All tutor assignments, progress assessments, and course recommendations involve human review.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

15.1 Notification

Material Changes: We will notify you via email or prominent website notice at least 14 days before changes take effect
Minor Changes: We may update the policy without prior notice for non-material changes
Updated Date: The “Last Updated” date at the top will reflect the most recent revision

Continued use of our website or services after changes take effect constitutes acceptance of the revised Privacy Policy. If you do not agree, please discontinue use and contact us to close your account.

15.3 Previous Versions

You may request a copy of previous versions of this Privacy Policy by contacting us.

16. Special Notice for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

16.1 Right to Know

You may request:

Categories and specific pieces of personal information we collected
Sources of information
Business purpose for collection
Categories of third parties with whom we shared information

16.2 Right to Delete

You may request deletion of personal information we collected from you (subject to exceptions).

We do not sell your personal information as defined by CCPA. We do not share information for cross-context behavioral advertising.

16.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights (e.g., denying services, charging different prices).

16.5 Authorized Agent

You may designate an authorized agent to make requests on your behalf. We may require written authorization and verification of your identity.

To Exercise CCPA Rights: Contact us at info@quranjourney.net with “CCPA Request” in the subject line.

17. Special Notice for Nevada Residents

Under Nevada law, you have the right to opt-out of the sale of certain personal information. We do not sell personal information as defined by Nevada law. If you believe we have, you may submit a request to info@quranjourney.net.

18. Special Notice for Virginia, Colorado, Connecticut, and Utah Residents

Residents of these states have similar rights to those outlined in Section 11 (Your Privacy Rights), including rights to access, correct, delete, and obtain a portable copy of your data, and to opt-out of certain processing.

19. Data Protection Officer (DPO)

For questions or concerns about data protection, you may contact our Data Protection Officer:

📧 Email: info@quranjourney.net
📍 Address: Data Protection Officer, QuranJourney.net, Shahdra, Lahore, Punjab, Pakistan

20. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us:

QuranJourney.net

📧 Email: info@quranjourney.net
Phone/WhatsApp:

+92 309 0901543
+92 312 1948873

🌐 Website: quranjourney.net
📍 Address: Shahdra, Lahore, Punjab, Pakistan

Business Hours: Sunday – Friday (Saturday off for Pakistan operations; adjusted for international students)

We strive to respond to all privacy inquiries within 30 days.

21. Acknowledgment

By using QuranJourney.net and our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

This Privacy Policy was last reviewed and updated on June 05, 2026.