Refund Policy -

Last Updated: June 05, 2026

1. Introduction

At QuranJourney.net (“we,” “us,” “our,” or “the Academy”), we are committed to providing high-quality online Quran education and ensuring your satisfaction with our services. This Refund Policy outlines the circumstances under which refunds may be issued, the process for requesting a refund, and the conditions that apply.

By enrolling in any of our courses or making a payment, you acknowledge that you have read, understood, and agreed to this Refund Policy. This policy forms part of our Terms and Conditions and Privacy Policy.

Contact Information:

Email: info@quranjourney.net
Phone/WhatsApp: +92 309 0901543 | +92 312 1948873
Website: quranjourney.net
Address: Shahdra, Lahore, Punjab, Pakistan

2. Free Trial Policy

2.1 No Payment Required

Our 1-week (7-day) free trial is completely free of charge. No payment information is required to start the trial, and therefore no refund process applies to trial classes.

2.2 Trial Limitations

The free trial is available once per student/household.
Trial classes are 30 minutes each, conducted one-on-one with an assigned tutor.
After the trial period, you may choose to enroll in a paid monthly subscription or discontinue without any obligation.

2.3 Post-Trial Enrollment

If you decide to enroll after the trial, your paid subscription begins only after payment is received and confirmed.

3. Subscription & Payment Structure

3.1 Monthly Billing Cycle

All paid courses operate on a monthly subscription basis.
Payments are due in advance at the start of each billing cycle.
The billing cycle runs for 30 days from the date of payment.

3.2 Regional Pricing

Region	1 Student	2 Students	3 Students	4 Students
Europe	€25/month	€40/month	€50/month	€60/month
United Kingdom	£20/month	£35/month	£45/month	£50/month
USA	$30/month	$50/month	$60/month	—
Canada/Australia/NZ	$40/month	$70/month	$90/month	—

3.3 Class Frequency

Standard enrollment includes 4 classes per week (unless otherwise agreed).
Each class is 30 minutes in duration.
Off Days:
Europe students: Sunday off
USA & Canada students: Saturday and Sunday off
Other regions: 7 days a week (subject to tutor availability)

4. General Refund Policy (No Refunds)

4.1 Standard Policy

As a general rule, all subscription payments are non-refundable. Once payment is received and classes have commenced, refunds are not provided for:

Partial months or unused classes within a paid billing cycle
Dissatisfaction with the course content or teaching style (unless covered under exceptions below)
Personal reasons such as schedule changes, travel, illness, or loss of interest
Failure to attend scheduled classes without prior notice
Technical issues on the student’s side (internet, device, power outages)
Change of mind after enrollment

4.2 Rationale

Our pricing is structured to provide affordable, high-quality education. Since tutors are allocated and schedules are reserved in advance, we cannot offer refunds for unused classes or partial months.

5. Exceptions: When Refunds ARE Provided

We understand that exceptional circumstances arise. Refunds may be considered in the following situations:

5.1 Duplicate or Overpayment

If you accidentally pay twice or overpay due to a technical error:

Full refund of the duplicate/excess amount will be issued.
You must notify us within 7 days of the overpayment.
Provide proof of both transactions (receipts, bank statements).

5.2 Academy Service Failure

If we fail to deliver the agreed-upon service due to our internal issues:

Tutor no-shows for multiple classes without rescheduling (3+ consecutive missed classes)
Extended technical outages on our platform preventing class delivery (24+ hours)
Unannounced tutor departure without a replacement provided within 7 days
Refund amount: Pro-rata refund for undelivered classes, or full month refund in severe cases.

5.3 Quality of Service Issues

If you experience consistent quality issues that we fail to resolve:

Repeated scheduling errors by the Academy (wrong time, missed reminders)
Unprofessional tutor behavior (rudeness, unpreparedness, inappropriate conduct)
Failure to provide a replacement tutor after a valid request
Refund amount: Evaluated case-by-case, typically pro-rata for affected period.

5.4 Technical Failures (Academy Side)

If classes cannot be conducted due to our technical problems:

Platform downtime during scheduled class times
Video conferencing system failures (Zoom/Skype outages on our end)
Refund or make-up classes will be offered for each affected session.

5.5 Medical Emergencies

In cases of serious medical emergencies (student or immediate family member):

Documentation required: Medical certificate or hospital records
Refund or credit may be issued for the remaining unused portion of the month
Evaluated on a case-by-case basis with compassion and understanding

5.6 Bereavement

In the unfortunate event of the death of a student or immediate family member:

Full refund of the current month’s unused classes
Documentation required: Death certificate or obituary
No questions asked—our sincere condolences during this difficult time

5.7 Relocation to Unsupported Regions

If you relocate to a country where we cannot provide service (due to sanctions, payment restrictions, or lack of tutors in your language):

Pro-rata refund for the unused portion of the current month
Documentation required: Proof of relocation (visa, residency permit, etc.)

6. Class Cancellations & Make-Up Policy

6.1 Student-Initiated Cancellations

You may cancel a class with at least 24 hours’ prior notice.
Cancelled classes with proper notice may be rescheduled within the same billing cycle (subject to tutor availability).
No refunds for cancelled classes—only rescheduling options.

6.2 Late Cancellations

Cancellations made less than 24 hours before the scheduled class time are considered late cancellations.
Late cancellations are forfeited and cannot be rescheduled or refunded.

6.3 No-Show Policy

If you do not attend a scheduled class without prior notice, it is considered a no-show.
No-shows are forfeited and cannot be rescheduled or refunded.
Repeated no-shows (3+ in a month) may result in account suspension.

6.4 Tutor-Initiated Cancellations

If a tutor cancels a class, we will:
Provide at least 12 hours’ notice when possible
Offer a make-up class at a mutually convenient time
If no make-up is possible, issue a pro-rata credit for the missed class

6.5 Make-Up Classes

Make-up classes are offered within the same billing cycle.
Make-up classes cannot be carried over to the next month.
Make-up classes are subject to tutor availability.

7. Tutor Changes & Refunds

7.1 Requesting a Tutor Change

You may request a different tutor at any time by contacting info@quranjourney.net.
We will assign a new tutor within 48 hours of your request.

7.2 Refund During Tutor Transition

If there is a delay of more than 7 days in assigning a replacement tutor, you may request a pro-rata refund for the delayed period.
If you are dissatisfied with the new tutor and we cannot find a suitable replacement, you may request a full refund for the current month.

7.3 Student-Initiated Frequent Changes

If you request multiple tutor changes (3+ in a single month) without valid cause, we reserve the right to:
Limit further changes
Suggest a temporary pause in enrollment
Terminate the subscription with a pro-rata refund

8. Payment Disputes & Chargebacks

8.1 Dispute Resolution Process

If you believe a charge was made in error:

Contact us first at info@quranjourney.net with details of the dispute.
We will investigate and respond within 5 business days.
If the charge was indeed an error, we will issue a full refund immediately.

8.2 Chargebacks

If you initiate a chargeback or payment dispute through your bank or payment provider without first contacting us:
Your account will be immediately suspended.
We reserve the right to contest the chargeback with evidence of service delivery.
If the chargeback is found to be fraudulent, we may pursue legal action to recover funds.
Future enrollment may be permanently restricted.

8.3 Good-Faith Resolution

We strongly encourage you to contact us before initiating a chargeback. Most disputes can be resolved amicably and quickly through direct communication.

9. How to Request a Refund

9.1 Eligibility Check

Before requesting a refund, review Section 5 to confirm your situation qualifies under our exceptions.

9.2 Submission Process

To request a refund, send an email to info@quranjourney.net with the following information:

Subject Line: “Refund Request – [Your Full Name] – [Student ID if applicable]”

Required Information:

Full name and contact details
Student name (if different from account holder)
Date of payment and amount paid
Payment method used (bank transfer, PayPal, Wise, etc.)
Reason for refund request (detailed explanation)
Supporting documentation (if applicable):
Payment receipts
Screenshots of technical issues
Medical certificates
Communication records with tutors/staff
Any other relevant evidence

9.3 Response Time

We will acknowledge receipt of your refund request within 2 business days.
A decision will be communicated within 7-10 business days of receiving all required information.
Complex cases may take up to 14 business days, with updates provided.

9.4 Communication Channels

You may also contact us via:

WhatsApp: +92 309 0901543 | +92 312 1948873
Website Contact Form: quranjourney.net/contact

10. Refund Processing & Methods

10.1 Approval & Processing

Once approved, refunds are processed within 5-10 business days.
You will receive an email confirmation when the refund is initiated.

10.2 Refund Method

Refunds are issued using the same payment method originally used:

Original Payment Method	Refund Method	Processing Time
Bank Transfer	Bank Transfer	5-10 business days
PayPal	PayPal Refund	3-5 business days
Wise (TransferWise)	Wise Transfer	2-5 business days
Credit/Debit Card	Card Refund	5-10 business days
Western Union	Bank Transfer (requires details)	7-14 business days

10.3 Currency & Exchange Rates

Refunds are issued in the original currency of payment.
If exchange rates have fluctuated, the refund amount may differ slightly from the original payment due to bank fees or conversion rates.
We are not responsible for losses due to currency fluctuations.

10.4 Transaction Fees

Bank fees, currency conversion fees, or third-party charges incurred during the refund process are the responsibility of the student.
The refund amount will be the net amount after deduction of any applicable fees.

11. Special Circumstances

11.1 Account Suspension or Termination

If your account is suspended or terminated due to:

Violation of Terms: No refund for the current billing cycle.
Academy’s decision (operational reasons): Pro-rata refund for unused classes.
Mutual agreement: Refund terms as agreed upon termination.

11.2 Course Completion

If you complete a course before the end of the billing cycle, no refund is provided for the remaining days.
You may continue to access recorded materials (if available) until the end of the billing period.

11.3 Promotional Discounts

If you enrolled using a promotional discount or special offer:
Refunds (if applicable) will be calculated based on the discounted amount paid, not the original price.
Promotional codes are non-transferable and cannot be reinstated after a refund.

11.4 Family Plans

If one student in a family plan withdraws:
The remaining students may continue at the adjusted rate for their new tier.
A pro-rata refund may be issued for the withdrawn student’s portion.
If all students withdraw, the standard refund policy applies.

11.5 Force Majeure

In cases of events beyond our control (natural disasters, pandemics, government restrictions, war, etc.):

Classes may be temporarily suspended.
We will offer make-up classes or credits for the affected period.
If services cannot resume within 60 days, a full refund for the unused period will be issued.

12. Non-Refundable Items

The following are strictly non-refundable:

Registration fees (if any)
Study materials (digital or physical) once accessed or delivered
Certificates once issued
Class recordings (if provided)
Unused class credits beyond the current billing cycle
Administrative fees for account changes, tutor changes, or rescheduling

13. Cancellation of Subscription

13.1 How to Cancel

To cancel your subscription:

Email info@quranjourney.net with subject: “Subscription Cancellation – [Your Name]”
Or contact us via WhatsApp: +92 309 0901543
Cancellation takes effect at the end of the current billing cycle.

13.2 No Refund for Cancellation

Cancellation does not entitle you to a refund for the current billing cycle.
You will continue to have access to classes until the end of the paid period.
After the billing cycle ends, your account will be deactivated (but data retained per our Privacy Policy).

13.3 Re-Enrollment

You may re-enroll at any time at the current pricing (which may differ from your previous rate).
Promotional offers available at re-enrollment may apply.

14. Appeals Process

14.1 If Your Refund Request is Denied

If you disagree with our refund decision:

Reply to the decision email within 7 days with additional information or clarification.
Your case will be reviewed by a senior manager.
A final decision will be communicated within 10 business days.

14.2 Escalation

If the appeal is also denied and you believe the decision is unfair:

You may contact our Data Protection Officer at info@quranjourney.net.
For EU/UK residents, you may file a complaint with your local Data Protection Authority.
For US residents, you may contact the Better Business Bureau (BBB) or your state’s Attorney General.

14.3 Legal Recourse

As a last resort, you may pursue legal action in accordance with the dispute resolution clause in our Terms and Conditions (arbitration in Lahore, Pakistan).

15. Fraud Prevention

15.1 Refund Abuse

We monitor for patterns of refund abuse, including:

Frequent refund requests without valid cause
False claims of service failure
Friendly fraud (claiming non-receipt of services actually received)
Multiple accounts to exploit trial or refund policies

15.2 Consequences

If refund abuse is detected:

Permanent ban from QuranJourney.net
Blacklisting from future enrollment
Legal action to recover funds
Reporting to payment processors and credit bureaus

15.3 Good-Faith Exception

We understand that genuine issues arise. If you have a valid concern, we will work with you in good faith to resolve it. Our fraud prevention measures target systematic abuse, not legitimate complaints.

16. Changes to This Refund Policy

16.1 Updates

We may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

16.2 Notification

Material changes will be communicated via email at least 14 days before taking effect.
Minor changes may be implemented without prior notice.
The “Last Updated” date at the top will reflect the most recent revision.

Continued use of our services after changes take effect constitutes acceptance of the revised Refund Policy. If you do not agree, please cancel your subscription before the changes take effect.

17. Governing Law

This Refund Policy is governed by the laws of the Islamic Republic of Pakistan. Any disputes arising from this policy shall be resolved in accordance with the dispute resolution clause in our Terms and Conditions.

18. Contact Us

If you have any questions, concerns, or feedback about this Refund Policy, please contact us:

QuranJourney.net

📧 Email: info@quranjourney.net
📱 Phone/WhatsApp:

+92 309 0901543
+92 312 1948873

🌐 Website: quranjourney.net
📍 Address: Shahdra, Lahore, Punjab, Pakistan

Business Hours: Sunday – Friday, 9:00 AM – 9:00 PM (PKT)
Response Time: Within 24-48 hours for refund inquiries

19. Acknowledgment

By enrolling in QuranJourney.net and making a payment, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. You understand that subscription payments are generally non-refundable except under the specific exceptions outlined herein.

This Refund Policy was last reviewed and updated on June 05, 2026.